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Railway transport (electric). Railway transport (electric) Is it possible to pay for a ticket by card? Is it safe

  • How to buy a train ticket?

    • Indicate the route and date. In response, we will find information from Russian Railways about the availability of tickets and their cost.
    • Choose the appropriate train and place.
    • Pay for your ticket using one of the suggested methods.
    • Payment information will be instantly transmitted to Russian Railways and your ticket will be issued.

  • How to return a purchased train ticket?

  • Is it possible to pay for a ticket by card? Is it safe?

    Yes, sure. Payment occurs through the payment gateway of the Gateline.net processing center. All data is transmitted over a secure channel.

    The Gateline.net gateway was developed in accordance with the requirements of the international security standard PCI DSS. The gateway software has successfully passed the audit according to version 3.1.

    The Gateline.net system allows you to accept payments with Visa and MasterCard cards, including using 3D-Secure: Verified by Visa and MasterCard SecureCode.

    The Gateline.net payment form is optimized for various browsers and platforms, including mobile devices.

    Almost all railway agencies on the Internet work through this gateway.

  • What is an electronic ticket and electronic registration?

    Purchase electronic ticket to the website - a modern and fast way to issue a travel document without the participation of a cashier or operator.

    When purchasing an electronic train ticket, seats are redeemed immediately at the time of payment.

    After payment, to board the train you need:

    • or complete electronic registration;
    • or print your ticket at the station.

    Electronic registration Not available for all orders. If registration is available, you can complete it by clicking on the appropriate button on our website. You will see this button immediately after payment. You will then need your original ID and a printout of your boarding pass to board the train. Some conductors do not require a printout, but it is better not to risk it.

The train schedule for Moscow station displayed on this page is for informational purposes only and does not contain operational changes related to repair work and other circumstances. When planning a trip, it is recommended to check the schedule at the station information desk.

Trains at Moscow station

As of today, the train schedule at Moscow station includes 693 train trips long distance, of which 268 occur daily. The minimum train stopping time is 0 hours 1 m (train on the route Alexandrov 1 - Moscow-Yaroslavskaya), and the maximum is 15 hours 33 m (flight on the route Adler - Kazan-Pass.). Most trains on the schedule arrive from the following settlements: St. Petersburg, Nizhny Novgorod, Brest at 00:35, 10:20, 06:47 respectively. Trains departing from Moscow station follow further routes - Moscow - St. Petersburg, Moscow - Nizhny Novgorod, departing at 00:20, 06:35 respectively. When planning a trip, it is worth considering that the schedule of some trains, such as 133Ya Arkhangelsk - Minsk - Pass. (arrival - 01:15, departure - 01:40), 063B Novosibirsk-Glavny - Mogilev-1 (01:15, 01:40), 063B Novosibirsk-Glavny - Minsk-Pass. (01:15, 01: 40), 063B Novosibirsk-Glavny - Gomel-Pass. (01:15, 01:40) have a special schedule, so it is recommended to check the schedule for a specific date.

If email service is available. registration for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, registration of boarding passes at ticket offices and self-service terminals is not carried out less than 1 hour before the train departs from the initial station of the route.

Issuance of cash-free electronic tickets for the travel of children under 5 years of age without occupying a separate seat, accompanied by adults, from stations located on the territory of Ukraine, not produced on the site. ATTENTION! From March 1, 2015, a passport of a citizen of the Russian Federation and a birth certificate are no longer valid for entry, transit, stay and movement within the territory of Ukraine; a foreign passport is required.

If the checkpoint has not been completed or is not possible, then you must obtain a boarding pass on a form at ticket offices or self-service terminals of Russian Railways JSC. ONLY in the Russian Federation.

Dear passengers! Before your trip international route We ask you to carefully study the passport and administrative (including visa) and customs regulations both in relation to yourself and in relation to your hand luggage and luggage. The carrier does not have the right to control compliance with these rules and is not responsible for failure to comply with these rules by passengers. For detailed information on the procedure for crossing the borders of the Russian Federation and foreign countries, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of passage located along the train route.

The choice of seats on trains on the Finland – Russia route is temporarily unavailable when issuing an electronic ticket from Finland.
If you don’t see any trains, uncheck “Only with tickets” and click the “Schedule” button.
To see the cost of a trip, you must select one of the proposed train options, then specify the carriage and seat and enter the passenger’s personal data. After this, the ticket price and other additional data will be displayed.

Purchasing electronic tickets for commuter trains without specifying seats is currently only possible on trains following the routes of the Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imereti resort - Sochi Airport - Lazarevskaya.

The ticket price includes the cost of the ferry crossing.

For detailed information, see the section “Communication with Crimea”

Trains marked with the "Excellent payment" icon have a deferred payment service.

If a price range is indicated for the selected carriage, then the cost varies depending on the type of seat (upper side - upper - lower), and for Lux and SV carriages of the Strizh train - depending on the number of passengers in the compartment (1 or 2).

The fare on Sapsan trains, on Lastochka trains numbered 700 by the DOSS carrier (Russian Railways OJSC), as well as on trains with the "DC" badge, changes automatically depending on demand and the date of departure and is not a public offer.

Information on the application of special tariffs (Senior, Junior, road map).

Before issuing travel documents, at the stage of filling out the data, make sure that you have selected the required tariff plan!

For technical reasons, at the stage of entering passenger data, the maximum fare for the selected class of service on Sapsan trains departing from July 23, 2018 is displayed.
At the "Passenger details and payment" step, a seat is reserved and the actual fare is displayed.

Message about the impossibility of selling to a destination via the Internet - only at the checkout (PST_FUNC_NO_INET_SALE)

Tickets for commuter trains cannot be refunded without specifying seats. Exceptions are cases of unplanned interruption in the movement of such trains for more than 1 hour.

Purchasing electronic tickets for commuter trains without specifying seats is currently only possible for trains following the routes of the Yaroslavl direction: Moscow - Pushkino - Bolshevo and the Sochi region: Sochi - Rosa Khutor - Tuapse - Imereti resort - Sochi Airport - Lazarevskaya.

Ferry and bus tickets are issued without seats

Trains marked with the "Excellent payment" icon have a deferred payment service.

Message about the impossibility of selling to a destination via the Internet - only at the checkout (PST_FUNC_NO_INET_SALE)

If email service is available. registration for trains running between Russia and Latvia, Russia and Belarus, Russia and Ukraine, registration of boarding passes at ticket offices and self-service terminals is not carried out less than 1 hour before the train departs from the initial station of the route.

Issuance of cash-free electronic tickets for the travel of children under 5 years of age without occupying a separate seat, accompanied by adults, from stations located on the territory of Ukraine, not produced on the site. ATTENTION! From March 1, 2015, a passport of a citizen of the Russian Federation and a birth certificate are no longer valid for entry, transit, stay and movement within the territory of Ukraine; a foreign passport is required.

If the checkpoint has not been completed or is not possible, then you must obtain a boarding pass on a form at ticket offices or self-service terminals of Russian Railways JSC. ONLY in the Russian Federation.

Dear passengers! Before traveling on an international route, we ask you to carefully study the passport, administrative (including visa) and customs rules both for yourself and for your hand luggage and baggage. The carrier does not have the right to control compliance with these rules and is not responsible for failure to comply with these rules by passengers. For detailed information on the procedure for crossing the borders of the Russian Federation and foreign countries, we recommend that you contact the migration, border or customs authorities of the country of destination and each of the countries of passage located along the train route.

The choice of seats on trains on the Finland – Russia route is temporarily unavailable when issuing an electronic ticket from Finland.
If you don’t see any trains, uncheck “Only with tickets” and click the “Schedule” button.
To see the cost of a trip, you must select one of the proposed train options, then specify the carriage and seat and enter the passenger’s personal data. After this, the ticket price and other additional data will be displayed.

This train is valid automatic electronic registration! After paying for the order you need print your ticket on paper yourself(A4 format) from the section "My orders" to board the train and present it to the conductor along with the identification document indicated on the ticket.

There is no need to issue tickets on a form at the ticket office or terminal!

“Single tickets” to Abkhazia and back are issued at the next transfer time from train to bus:

  • from the settlements of Abkhazia from 4 to 24 hours;
  • V settlements Abkhazia from 30 minutes to 24 hours.

Electronic registration for the bus is possible.

No electronic registration

For cars marked with the "Excellent payment" icon, a deferred payment service is available

Registration of electronic bookings for luxury class 1A, 1M or 1I carriages involves the purchase of an entire compartment, in which one or two passengers can travel. If more than one passenger is booked in one compartment, the details of each passenger must be indicated.

In international traffic (far abroad): SV or Suite 1/1 (Single) - travel for 1 passenger in a whole compartment, SV 1/2 (Double) - travel for 1 passenger in a double compartment, Suite 1/2 (Double) - travel in a whole compartment for two passengers.

Children can travel with adult passengers in Lux carriage compartments without occupying a seat (). Registration of a child without occupying a separate seat is possible at the ticket office.

In international traffic: SV or Lux 1/1 (Single) is valid for travel by 1 passenger in a whole compartment, SV 1/2 (Double) - for 1 passenger on the spot, Lux 1/2 (Double) - for travel of 2 passengers in total coupe.

Classes of service:

In Lux cars: 1A, 1M, 1I, 1G– VIP compartment with bathroom; 1/1 1/2 – for a whole compartment for 2 passengers.
In SV carriages (2-seat compartments): 1E, 1U, 1N– with services; 1E– with a bathroom on the “Strizh” train; 1L– no services; 1B– a whole compartment (for FPK JSC trains); 1/1 – when purchasing an entire compartment by 1 passenger; 1/2 – per seat for 1 passenger.
In compartment cars: 2U, 2E, 2T– with services; 2I– three-seater RICs; 2K, 2L- no services.
In reserved seat carriages: 3L, 3P, 3E– reserved seat; 3U– transportation of animals (for trains of JSC "FPK").
In seating carriages: 1P, 2P, 2E– with services; 1C, 2C, 3C– no services; 2V, 3Zh– transportation of animals. For "Sapsan": 1B- first grade; 1C- Business Class; 2B– economy class+; 2C- Economy class; R– compartment-negotiation room.
In general carriages: 3O- general.

Design of an entire compartment for one or two passengers with seats. Seating selection is not available.

You can select a seat number if there is only 1 passenger with a seat in your order. If you indicate the seat requirements, the reservation can be made in another train carriage!

У(N)- a carriage with additional services, where N- number of food rations;

B- business class carriage;

E- economy class carriage;

F- branded carriage;

NF- a non-branded carriage of a branded train;

AND- pets can be transported in the carriage.

Signs of seats in the carriage:

BN- without indicating a specific place in the carriage;

AND- places for disabled people;

MJ- sale of compartments with male/female seats.

How to return a ticket?

To return tickets, go to “My Orders”. Select your trip and click on “Return Tickets”. Select the tickets from your order that you want to return and issue a return.

If you don't see "My Orders", log in to the site. Login - email address with which you ordered tickets. The password is in the letter that was sent after your first order on Tutu.ru. If the letter is lost, the password can be recovered.

The money will be returned to the card with which you purchased the tickets within 30 days. But they usually return within 3-4 banking days. Not the entire amount of the order will be refunded; the amount depends on the time when the tickets were returned.

In order not to lose on the return, arrange special return conditions, then we will return the entire amount and service fee if returned an hour or more before the train departure.

How to transport an animal on a train?

To transport pets across Russia, you do not need to complete veterinary documents. Small pets, except large breeds of dogs and guide dogs, are transported in cages in hand luggage areas. The size of the cage in the sum of three dimensions should not exceed 180 cm.

Large dogs must be muzzled and on a leash, under the supervision of their owners or attendants.

What do you need to get on the train?

After payment for the order, we will send an email with the order form and SMS with a 14-digit code.

If you have completed electronic registration, show the conductor the original passport or document for which you purchased the ticket, and the order form. The form can be shown on your phone or printed.

A train with electronic registration is marked on the train card with the signature “El. reg", and after purchasing tickets we write in the letter whether electronic registration has been completed.

If the train does not have electronic registration, get a ticket at the ticket office at the station or terminal. To receive a ticket, you need the original passport or document with which you purchased the ticket, and an order form with a 14-digit code.

Trains without electronic registration are marked with the signature “̶Э̶л̶.̶̶̶̶̶̶ ̶р̶е̶г̶”, and if electronic registration is not completed, we also write about this in a letter.

What should I do if I made a mistake when entering passenger data?

If you made a mistake in one letter of your first name, last name, passport number or date of birth, don’t worry. You will be allowed in with this ticket. Exception - the error affects the cost of the ticket, for example, it was paid for as a “child” ticket, and after correction it should become an “adult” ticket.

If the train is carried by the FPK carrier, and you have mixed up your passport number, name or patronymic, the data can be corrected in the terminal that the conductors or the train director have. You will need to pay 200 ₽ for issuing a new travel document.

Not all conductors know about this, so contact them in advance before the train departs.

If there are so many errors that the passenger cannot be identified, the ticket can only be returned - on the website or at the ticket office.

How to change a ticket for another date or for another train?

According to Russian Railways rules, a ticket can only be exchanged for an earlier train. You can also upgrade your service class - for example, take tickets in a compartment if you had a reserved seat.

You can exchange your ticket if there are less than 24 hours left before the departure of the train for which the ticket is being reissued. If there are more than 24 hours before departure, exchange is not possible. It is not yet possible to change the carrier and departure and arrival stations. But you can change the station, for example, leave St. Petersburg for Moscow not from the Moskovsky station, but from the Ladozhsky one.

It will not be possible to reissue a ticket for another person.

To exchange a ticket, go to the station ticket office in person with the ticket and the original passport or other document for which you placed the order. If you took tickets for children, their presence is not necessary; the original birth certificate is sufficient.