Change plane tickets s7. Is it possible to change an air ticket to another date and how?
Return rules depend on the method of payment for the order and the terms of application of the tariff (UPT). The refund amount is calculated in accordance with the terms and conditions of the fare, which you must read when booking in the first step.
Freight charge paid for air transportation not refundable, if the passenger notified the carrier of his refusal to air transportation after the end of the passenger check-in time for the flight indicated on the ticket.
Voluntary refund of air ticket
1. You can request a refund for an air ticket purchased on the airline’s website, in the mobile application or through the passenger support service in one of the following ways:
1.1 On the airline’s website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).
When checking your order, you must enter the order number and the passenger's last name. Next, at the bottom of the order information page, click on the TICKET RETURN button, then CONFIRM.
Attention, when you click on the TICKET REFUND button, it will be impossible to cancel the ticket refund.
1.2 Cancel seats by calling the passenger support service at 8-800-7700-262 and fill in the funds.
The refund application is processed within five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days depending on the issuing bank. At the same time, the airline is not responsible for increasing the time limits for transferring funds, which depend on the issuing bank.
2. Apply for a refund of an air ticket paid at the airline ticket office
Refunds for tickets paid at the ticket office are made only at the ticket office where the tickets were paid for.
2. Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.
When visiting the cashier you must have with you:
The receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.
The procedure for processing a refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.
1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);
2. Contact the agent who issued the ticket at the place of purchase.
Forced refund of air ticket
The carriage fee paid for air transportation is subject to refund in the event of a forced refusal (forced refusal is recognized in the case provided for in clause 227 of FAP No. 82 dated June 28, 2007) of a passenger from air transportation subject to notification of this to the carrier before the end of check-in time passengers on the flight indicated on the ticket.
Procedure for issuing a refund of an air ticket in case of flight cancellation
1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in the mobile application or through the passenger support service:
1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 5, then press 1.
To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.
Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.
Rules for exchanging air tickets for another date
Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.
- Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
- Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
- Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.
A ticket can only be replaced if there are available seats on the selected flight.
If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.
How to change the departure date on an e-ticket
Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.
There are several ways to exchange electronic tickets:
- resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
- independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
- If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.
Rescheduling the departure date of a non-refundable ticket
Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.
Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:
- death of a loved one;
- serious illness, which must be confirmed by medical documentation.
Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:
- plane delay for long hours;
- the carrier puts another airliner on the route, less comfortable;
- changing a route that is not suitable for the passenger.
Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.
Other useful articles on the topic:
How to change departure times for individual airlines
The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.
Aeroflot
Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.
Basic Rules:
- exchange of expensive and electronic tickets will be free;
- if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
- You can change the date and time of departure only if there are free seats on the selected flight.
If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.
Victory
This carrier has the following exchange rules:
- a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
- a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
- If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.
According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).
S7
The conditions for changing the departure date in this company largely depend on the tariff plan:
- “Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
- "Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
- The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
- Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.
Ural Airlines
Tickets from the airline " Ural Airlines» are subject to exchange with a change in departure date under the following conditions:
- If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
- Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
- You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
- Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.
UTair
Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.
Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.
Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.
Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.
Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.
It's fast and free! Table of contents:
- How to issue your ticket for another person?
- How to change the departure date?
- Can I exchange electronic air ticket at the ticket office?
- What are the rules for non-refundable travel documents?
How to issue your ticket for another person? According to the rules of most airlines, reissuing this document to another person is prohibited, since it is an agreement between the carrier and the passenger, where personal data is indicated. The only way out in this situation is to return the ticket. It is best to contact directly representatives of the carrier company whose ticket you purchased (there are airline counters at every airport) or the ticket office where you purchased it. You must have your passport with you.
Non-refundable air tickets in Russia
Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks. After this, the person for whom you wanted to reissue the ticket will be able to buy it.
There is an exception to every rule, in this case it is low cost airline"Victory". Any adjustments are made for a fee: 2,000 rubles for changing the departure date and 4,000 rubles for registering for another person.
In this case, ticket transactions are possible no later than 4 hours before departure at the airline’s call center or no less than 40 minutes before departure at the airport ticket office. It must be said that Pobeda Airlines positions itself as a low-cost carrier, where prices start from 999 rubles during special promotions.
Is it worth changing a ticket purchased for 1,000 rubles after paying 4,000 rubles? This is a question that everyone decides for themselves.
Looking for cheap flights?Looking for cheap flights?
Info
By fare we mean not just the price of air transportation, since in just one economy class there can be several of these fares at once. It is not difficult to guess that if you bought a ticket at the most favorable fare, then you are unlikely to be able to exchange it for the same one.
Attention
Therefore, in addition to the 30 euro fine, you will also pay the missing part according to the new tariff. Re-registration is advisable if its price is significantly higher than the fine; in other cases, it is better to return it and purchase a new one.
How to change plane tickets for another date (another date, time)? If you still urgently need to change your departure date, there are several ways to do this. Through the airline's website. The leader among Russian air carriers is Aeroflot.
They have their own website that even inexperienced travelers will understand.
Return and exchange of tickets
Can I exchange an electronic ticket at the ticket office? An electronic ticket, like one purchased at the box office, is a document, so you can exchange it in any way convenient for you. The same applies to documents issued at an air ticket office or purchased online on intermediary sites.
Since the ticket you paid for is already in the airline’s database, data about it also goes to all other services that distribute them. Of course, there is no point in exchanging a ticket purchased on the official website or at the airline ticket office through intermediary sites, while tickets purchased from such intermediaries can be exchanged at the airline ticket office or official website.
What are the rules for non-refundable travel documents? As the name suggests, non-refundable tickets cannot be returned or exchanged. However, the law provides for special cases when this can be done.
Questions and answers
As a rule, changes to a ticket are only permitted before departure. AFTER DEPARTURE CHANGES NOT PERMITTED or CHANGES NOT PERMITTED IN CASE OF NO-SHOW However, there are fares that allow changes after the plane has taken off, but the penalty for the change in this case will be greater: NO-SHOW ADDITIONAL PENALTY 25EUR APPLIES FOR CHANGE Pay attention to the phrase NO-SHOW - failure to show up for a flight. From what point NO-SHOW is considered depends on the airline. This may be a no-show at check-in (check-in for your flight has already been completed) or a no-show at boarding (boarding has been completed). How to change an air ticket? All modifications to the ticket must be made through the agent from whom you purchased the ticket. If the ticket was purchased from an airline, then only through the airline. Contact them by phone or email, provide your details and the date for which you want to change the ticket.
How to change an air ticket. answers to all questions
- The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
- A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty ) minutes before the scheduled flight departure time - through the airport ticket office.
How to change an Aeroflot ticket to another date?
In order to adjust the departure data, first click on the “Buy ticket” button. On the page that opens, immediately before the booking details there will be a hyperlink “Exchange/Return”.
After clicking, you will be redirected to a page where you will need to enter the reservation code and the last name of the passenger for whom the document is issued. When the system finds your reservation, you can change the departure date.
Through the website of the intermediary company. Intermediary companies for the sale of air tickets are, as a rule, large sites where information from air carriers flows. The advantage of this system is that you have the opportunity to choose the appropriate option from several airlines.
Pardon our interruption...
In general, these are ordinary tickets and you can buy them everywhere, including online on our website. More details in our articles “Non-refundable tickets“.
How to transport a computer on an airplane? Read the article “How to transport camera equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if your flight is late; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.
Is it possible to change an air ticket to another date and how?
How to reschedule your departure date: what to do, where to go, whether you need to pay a fine. Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work.
In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket? Can I change my departure date? Why don't they want to change my flight date? There really is such a possibility.
But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services of a travel agency, before your trip you should ask in advance what to do in such a situation.
Some tariffs allow date changes only by correspondence to a higher tariff.
Non-refundable tickets change date
Changes were made to the Air Code of the Russian Federation. It was assumed that this would create an opportunity to reduce the cost of air tickets purchased at non-refundable fares, according to various estimates from 10 to 25%. Is it possible to return a non-refundable air ticket? It is possible to return a non-refundable ticket with a refund of the entire amount spent on the purchase of the ticket only in exceptional cases. Articles “Non-refundable air tickets” and “Conditions for refund of air tickets”. How to buy an air ticket online? Articles to study: “How to buy a ticket online” and “Buy a ticket by phone” The ticket says one piece of luggage, and hand luggage How many? Usually this is one place up to 10 kg. with dimensions of the sum of three dimensions not exceeding 115 cm. In addition, you are allowed to take some other things. The list is given in the article “Rules for the carriage of baggage and hand luggage.” More accurate information can be obtained on the airline's website.
Transaero non-refundable tickets change date
You can only exchange for a ticket at the same fare as it was or more expensive. If you choose the same “T” tariff, you will only pay a $20 fine. If you choose a more expensive fare or tickets for the “T” fare are not available, then $20 (fine) + $20 (the difference in the cost of the “U” and “T” fares is $120-$100) = $40. What types of exchanges can be made? Full list specified in your tariff rules. For example: REBOOKING/REISSUE IS A ROUTING/DATE/FARE BASIS/FLIGHT MODIFICATION. You can change the date and time of departure or arrival, as well as the fare type.
Some fares also allow changing the route (ROUTING) and, in very rare cases, the name of the passenger (NAME CHANGE PERMITTED FOR A FEE AND UPGRADE). But buying cheap air ticket, you will often come across the phrase: REROUTING IS NOT PERMITTED - changing the route is prohibited.
When can I change my air ticket? The answer to this question also depends on the fare rules.
Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route. What to do if you have registered e-ticket, is it possible to get a full or partial refund? When you book a ticket through the airline’s website, you don’t have to do anything yourself - customer service staff can change these dates online.
Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.
A date change fee may be charged to your bank card if the airline allows you to change the date directly in your online account. As a rule, if you buy last minute tickets, they cannot be returned.
Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance.
According to your ticket.
There are two options for exchanging air tickets:
- voluntary- at the request of the passenger, which provides for an additional payment for this operation (including changing the passenger’s data in the air ticket);
- compelled, which is carried out without charging additional fees. You can read more about the conditions under which a forced exchange is possible.
General rules for exchanging air tickets
An air ticket can be exchanged at the airline's Contact Center* in the following ways:
- call the hotline 8 800-5555-800;
- submit an application for exchange in your personal account ( detailed information in the "Exchange air ticket in your personal account" tab);
- send a request by email in free form, indicating the air ticket number and the desired exchange parameters (departure date and time).
After processing your request, we will calculate the cost of the changes and agree it with you. After this, a payment link will be sent to your email specified when booking or submitting a request, following which you can make a payment by credit card.
Important- the cost of the exchange is not guaranteed until you pay the invoice.
If at the time of payment of the invoice the seats for which the calculation was made are no longer available for sale, the exchange price will be changed.
If there are seats available on the flight you are interested in and the necessary fees have been paid, the exchange will be made. The fees include:
- Collection of reservation system;
- Airline fees;
- Additional payment to the tariff more high level(if there are no seats in the original booking class);
- Service fee for air ticket reissuance services (When contacting the Contact Center, the fee will be 1,000 rubles per ticket).
In some cases, exchanging an air ticket is more expensive than returning and buying a new one. We advise you to compare all available options before making a final decision.
* - Contact Center services are provided by AVIA PLUS LLC - General Agent of RusLine Airlines. Contacting the Contact Center means unconditional consent to the use and processing of personal information provided by the client, including in relation to third parties.
Exchange an air ticket in your personal account
Exchange of an air ticket in your personal account is possible only if you purchase it on the RusLine airline website.
1. Log in to your personal account:
- via the link from the letter that you received when placing an order on our website;
- on the main page of the site in the search form, click “Your orders” and set the search parameters in accordance with the data received when issuing an air ticket.
2. Go to the "Ticket Exchange" tab.
- In the "Desired changes" field, enter a description of the required exchange.
- In the "Contact Information" section, change the information if necessary.
- Click the "Submit Application" button.
- Please update your browser.
3. Payment of fees.
- The Contact Center manager will contact you to agree on an additional payment for the exchange operation.
- A link to pay the fees by credit card will be sent to your email address.
- After paying the fees, the exchange will be made, wait for a new itinerary receipt to arrive at the email address you specified in the application.
Rules for making changes to passenger data on an air ticket
Changes to the air ticket are allowed 40 minutes or more before flight departure in the following cases:
- A typo in the spelling of the full name (correction is possible in no more than 3 characters, without distorting the meaning);
- Change in the number of the passenger’s identity document (correction of no more than 3 characters);
- Last name, first name, patronymic are mixed up;
- Change of surname in case of marriage/divorce;
- Replacement of document type;
Changes to the ticket are not possible in case of transfer transportation involving different airlines in the same booking.
If the passenger's data changes due to the replacement of an identity document, on the grounds established by the legislation of the Russian Federation, changes are allowed to the ticket without limiting the number of characters to be corrected.
Changes are made in accordance with the tariff application rules.
Changing your full name or passport data can be done through the airline’s Contact Center* in the following ways:
- Call the hotline 8 800 5555 800;
- Submit an application for an exchange in your personal account (information on how to submit an application for an exchange through the website is indicated in the section “Exchanging an air ticket in your personal account”);
- Send a request by email in free form, indicating the ticket number and the data that needs to be corrected on the ticket.
You can also contact the airline ticket office or the agency where you purchased your ticket.
To make changes to your air ticket, you must pay fees.
Fees include:
- Collection of reservation system;
- Airline fees;
- Service fee for air ticket reissuance services (when contacting the Contact Center, the fee will be 500 rubles per ticket).
After contacting the airline's Contact Center, a payment link will be sent to your email address specified when booking or submitting a request, following which you can make a payment by credit card.
*Contact Center services are provided by AVIA PLUS LLC, the General Agent of RusLine Airlines. Contacting the Contact Center means unconditional consent to the use and processing of personal information provided by the client, including in relation to third parties.
Changes are made free of charge for infants under 2 years old, for passengers whose tickets are issued according to the VPD of the Ministry of Internal Affairs/MoD and deputies.
Many passengers use e-tickets. It’s convenient; there’s no need to waste time going to the station or the nearest ticket office. However, there is often a need to change it. The reason could be anything - a change in date, place or passenger. For this procedure, you should know the basic rules for the exchange and return of documents for Russian Railways trains. Not all actions can be carried out, and if they can, then under certain conditions.
How to change a Russian Railways e-ticket?
In most cases, you can change an electronic ticket using the exchange principle. That is, making changes requires returning the old document and issuing a new document. However, you can exchange for another date, earlier, here the main points should be taken into account:
- there is at least a day left before the departure date of the indicated train;
- The train is either a fast train or a passenger train; it is not possible to exchange a pass for a high-speed train.
Certain data in an electronic ticket cannot be changed either:
- indicate another passenger;
- change the point of departure or final destination.
It should also be taken into account that re-registration will require payment of a commission.
There is a list of conditions under which it is not allowed to change an electronic ticket for another date:
- when issuing a document for travel on a train without specifying a seat;
- you cannot change the child version to an adult version and vice versa;
- if the non-cash payment was made in another state;
- The document for international trains does not change.
That is, in these cases, you should return the old one according to the general rules and buy a new ticket.
Is it possible for another number?
If the specified conditions are met, the buyer can change the departure date to another date. It is prescribed that if it is changed to an earlier one, then there must be at least 24 hours before the train departs.
If there is less than a day left before the new departure date, then with the passenger’s consent, the document is reissued into a different type of carriage. The difference in its cost will be taken or returned, depending on which category the client is transferred to.
How to change a seat on a train using an electronic ticket
You can change the seat on a travel pass purchased online using the same rules as the date. That is, if there are free seats in the carriage, then one day before the departure of the train you can change this item to a more suitable one. When changing the type of carriage, you also have the opportunity to register for another seat.
However, if the boarding document was issued without indicating the place, it is not allowed to change it. This could be a pass for children under 5 years old. Here we also take into account the rule that such an exchange implies re-registration from a child’s to an adult’s. But the rules exclude this possibility.
How to exchange an electronic railway ticket for a paper one?
The question often arises of how to exchange an electronic train ticket for a regular one. You should know that when boarding, the conductor is presented with two main documents - the travel card and the identity card on the basis of which it was purchased. If necessary, preferential papers are also provided.
The need to change the online travel form to a paper one depends on whether electronic registration was performed. You can pass it at any time, but no later than an hour before the train departs. If such registration is completed, then it is not necessary to change the travel card to a standard paper form. It is enough to show the conductor a regular printout when boarding the carriage.
If registration has not taken place, there are two main ways to obtain a paper form:
- go to the box office and indicate the ticket number, as well as present your ID;
- fill out the form through the terminal.
At the same time, if there is a terminal at the station, then re-issuance of the travel card at the ticket office will be paid. However, in order to receive a paper document through the machine, you should also have a printout - the barcode indicated on it will need to be submitted to the scanner.
Russian Railways - electronic ticket delivery
An electronic ticket for a Russian Railways train can be returned on the website through which it was purchased. If the document was not drawn up on a standard form, then you just need to cancel the order. And details on how to cancel a Russian Railways ticket online are available. It should be taken into account that when passing electronic registration You can return your pass no later than an hour before the train departs. If there is less time left, then the document is submitted only with the filing of a claim. You can find out how to get your money back and return your e-ticket by going to.
For non-cash payments, refunds will not be made immediately. It is indicated that this process can take up to a month, although it is usually less. Therefore, if there is a need to return the old one and take a new one, you will either have to spend the appropriate amount or wait until the money arrives in your account.
It should also be taken into account that commissions and other fees charged by terminals and payment systems are non-refundable. Only the amount for travel and associated expenses.
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