Lost items on the bus. Well forgotten but not old
We all sometimes are inattentive, especially in the mornings and evenings. And it can be very disappointing if you leave your favorite umbrella or handbag in the car. It is doubly offensive if there were documents and other valuable things. Of course, I would like to return it safe and sound.
Now people are somewhat afraid of lonely bags and packages on the subway, and instead of rummaging around in them, they often call the police. This vigilance is commendable, and gives a huge chance that lost items, even if they are quite valuable, will still return to the owner. If a passenger reports a find, it is immediately checked by the police. In the presence of the police and station workers, an inventory of the items found is compiled, and they are sent to the warehouse.
In any case, even if you don’t really believe in human honesty, you should try your luck and go to the warehouse of forgotten things.
Lost and Found Metro in Moscow, phone numbers:
All things found at the station, or in the subway cars, are immediately sent to the "Warehouse of forgotten things in the subway." This warehouse is located at the Kotelniki station in the East lobby. This is where umbrellas, gloves, hats and handbags go.Of course, if you rushed to look for the loss before leaving the subway, you can try to look right there, in hot pursuit. Write down the number of the train and the car in which you were traveling, and inform the station attendant or the Situation Center about this. The call button for this service is located on the red-blue scoreboard.
Describe your loss and leave your contact phone number. Even if the loss is not detected immediately, all items found in the metro are sent to the Moscow Metro Lost and Found. This can happen in a day or two. All things in the warehouse of forgotten things are stored for six months, after which they are destroyed, and the chance to find something disappears.
If you have lost your documents in the metro, you should contact the ZITs of the Main Directorate of the Ministry of Internal Affairs of Russia for Moscow, at the address: 2nd Kolobovsky lane, 8.
To get started, you should call by phone: +7 495 694-86-20
Working hours:
- Mon-Thu from 10:00 to 17:00.
- Fri from 10:00 to 16:00.
If your documents and things were not found immediately on the first day, you should not despair. Sometimes paperwork delays the registration and entry of lost items into the register, and it is worth trying your luck again, in two days.
Lost and Found of the Moscow Metro, the official website where you can clarify all the nuances of returning things:
You can't see the link
You can call the warehouse of forgotten things by tel. +7 495 622-20-85
But still, it is better to come with a passport to the Kotelniki metro station and look for lost things on the spot. After all, the description compiled by the metro workers may not match the description of the owner, and there may be misunderstandings about this. "Blue bag" can be written as blue, or simply "ladies' handbag".
Many passengers, having lost something, immediately say goodbye to their property, and absolutely in vain. Only every fifth owner rushes in search of his property, and if you look at the warehouse of forgotten things, you can find a lot of expensive things there. Bicycles, scooters, strollers, and even a small box of expensive mobile phones. After all, such things are not signed, and the employees of the lost and found office cannot find the owner themselves.
There are more conscientious and honest citizens than we think. So, if you have found or lost anything, do not hesitate to contact the metro workers, and they will do everything to help you.
Every day, Muscovites and guests of the capital forget a lot of different things in public transport. And if the loss is small - an umbrella, gloves, a book - then most often they don’t think to look for them. But if the thing forgotten in transport is more significant, expensive, or simply memorable, then the question arises - how to try to return things forgotten in transport?
Forgotten in the subway
For things forgotten in the Moscow metro, at the Kotelniki station there is a special warehouse where the found things are stored for 6 months. The warehouse is open from 8:00 to 20:00 daily.
The phone number of the information service for things forgotten in the Moscow metro is 7 495 539-54-54 (3210 from a mobile phone).
Documents - passports, driver's licenses, student cards, etc. not kept in stock. They are immediately handed over to the police. A separate group works with the documents found.
Tel.: 7 495 694-86-20.
Reception hours:
Mon-Thu from 10:00 to 17:00, break from 13:00 to 14:00;
Fri, Sat, Sun - day off.
Forgotten in the bus, trolleybus, tram
If the thing is left on the bus, trolleybus, tram, then, first of all, you should contact the dispatch service of this route.
Phones of all dispatching services, trolleybus depots and depots are posted on the website of the State Unitary Enterprise Mosgortrans.
The second option to detect the loss is to call the Moscow Transport service contact center at 8 495 539-54-54 or 3210 (from a mobile phone).
Things found in the city land transport Mosgortrans, stored in the Central warehouse of forgotten things. You can contact them by phone 8 915 293-06-25 or 8 495 950-40-64.
Forgotten in the bus
Things forgotten in a fixed-route taxi should be looked for with the help of a dispatch service, but, in addition to the route number in which the thing was forgotten, it is worth knowing which company serves this route. Major carriers tend to have their own lost items service.
If things were stopped in the transport company "Autoline", you should call 8 495 662-99-00
Forgotten on the train
Things forgotten on the trains should be looked for at the station, with the help of the station attendant. Phone of the Unified Information and Service Center of Russian Railways: 8 800 775-00-00.
Items found in Aeroexpress can be searched for by calling the hotline 8 800 700-33-77. Information about items found in Aeroexpress carriages is published on social networks on the company's pages.
In order to pick up the lost thing, you must have an identity document with you, write a statement about the loss. Be prepared to communicate verbally and in writing detailed description things, estimated time and place where they were lost.
Since the beginning of December last year, 312 items forgotten by passengers have been found in the capital's buses, trolleybuses and trams. For each episode, an inspection was carried out, operational services went to the scene of the incident.
“When leaving the car, do not forget your things!” reminds us of a pleasant voice in the subway trains. And yet we often leave our belongings in the subway, and even more so in buses and trams, trains and planes, and then rush about, trying to return what we have acquired through overwork. “Orphaned” most often are bags, umbrellas, tubes, backpacks, cameras and ... bags with removable shoes.
According to Boris Tkachuk, First Deputy General Director of Mosgortrans, in winter and spring, the number of things forgotten by schoolchildren and students increases, and this leads to flight delays. Since the beginning of December, buses, trolleybuses and trams have been late for a total of 15 hours due to the discovery of unknown objects in the salons.
Explosives among the "losses" are extremely rare, but there is still a chance of their occurrence. Therefore, if you find, for example, a package in the cabin, and its owner is gone, do not approach the object, do not touch it and immediately report the find to the driver. If the action takes place in the subway, contact the driver using the call button (it is located near each door in the car). The operational services will immediately arrive, who will find out whether the suspicious bundle is an explosive device or is it just a pair of underpants in a bag.
Information about forgotten things in the subway:+7 495 622-20-85. The warehouse of forgotten things is located at the Kotelniki station (the eastern vestibule is the first car from the center).
Working hours of the Lost and Lost Property Store: daily from 8:00 to 20:00.
All things found at metro stations, in lobbies or in electric train cars are transferred to the warehouse of forgotten things. When a forgotten item is found, the station duty officer, in the presence of an ATC officer, makes an inventory of the contents, the data is entered in a special form. Further, the forgotten item, together with the form, is transferred to the warehouse of forgotten things, where the contents are checked again in accordance with the list. Items are stored for six months. Upon receipt of their belongings, the passenger must present an identity document and fill out an application.
About forgotten documents
Personal documents (passport, policy, driver's license, student card, etc.) to the warehouse do not arrive, and immediately handed over to the police.
The group for work with found documents of the Central Information Center of the Main Directorate of the Ministry of Internal Affairs of Russia for Moscow (desk of found and found) is located at the address: 2nd Kolobovsky lane, 8, tel.: +7 495 694-86-20. Reception hours of citizens: Mon-Thu from 10:00 to 17:00, Fri from 10:00 to 16:00, Sat and Sun - day off.
Khabarovsk woman
When my boyfriend and I were returning home, I found that I had left my backpack on the bus. At first I was upset because it had a tablet with personal photos, videos and contacts. We decided to go by car after the bus, but we never found it on the route. Traffic police officers, whom they met on Muravyov-Amursky, advised me to immediately go to the bus depot on Bolshaya. There I immediately went into the administrative building, and Vanya began to question the bus drivers in the parking lot. The conductors were sitting in the hall, waiting for the end of their shift. The watchman took me to an office resembling a lost and found office. The woman at the desk filled out an application, immediately called and clarified that there were no left things on our route.
While I was there, conductors came into the office, brought handbags, gloves, and keys left by someone. I didn’t even know that such a “service” existed and that all things were kept and not thrown away or taken away.
I was escorted into the corridor and asked to recognize the conductor of my bus, but my grandmother turned out to be rather mischievous and denied me. As a result, it turned out that the backpack fell behind the seat, where it was not visible, and Vanya and the driver found him there. Now I know that I should not lose hope and boldly go to the bus depot.
Anna Ferapontova
senior ticket clerk KhPATP No. 1When the conductors finish their shift, they hand over the proceeds and at the same time bring the left things. We do not have a lost and found office - lost things can be brought to the cashier or to the control room. People mostly lose wallets with money, documents, glasses and gloves. Depends on the season. In autumn, umbrellas are traditionally left, before the New Year - gifts and even food. But on March 8, no one loses flowers, but they often give them when they get on the bus. Children love to forget their sportswear, and after a bath, people often leave brooms, after a clinic - medical cards. All non-perishable things are stored with us for a long time. We do not accept food because there is no refrigerator.
When they leave documents with contact details or phone numbers, we always try to get through to relatives of the owners or their acquaintances, call hostels and institutes. Once they called a mother in Kamchatka, whose son had forgotten his phone. Recently, the businessman stopped by, took the things and documents of migrants, took them to the mosque, where they found the owners through the speakerphone.
What to do if you left something on the bus:
1. Save your ticket and remember which bus you traveled on (municipal or private) and its number.
2. Remember the distinctive features of the loss: it will be asked.
3. Call the bus depot, tram or trolleybus depot (addresses and phone numbers at the end of the article).
4. Buses run according to schedules, so if you lost something in the morning, it's better to come in the afternoon. The day shift lasts until 4 p.m. Evening - until 9 pm. The latest one ends at one in the morning.
A couple more tips:
1. Keep things to yourself and do not put bags on the seats.
2. If you see the left thing, it is better to immediately tell the conductor.
Private carrier
routes: 23, 19, 33, 10, 333
We have both shuttle buses and charter buses. All of them are based in the Southern Autopark. Buses of both municipal and commercial carriers can travel on the same route. At the same time, there can also be several merchants: 5-7.
If the thing was lost not on my bus, then I usually give the telephone number of the Department of Transportation to those who call, where they can contact and describe the car so that it can be found. Often, passengers do not even remember the bus number, but only remember the color or the environment inside.
Sometimes we find cell phones. We charge the discharged ones, we find in the contacts “Daddy” or “Mom”. I have already returned two or three phones for my practice.
If the owner of the lost item has not called us, we often take the forgotten items to the salon and carry them for two weeks in the hope that the next day a person will get on the bus and pick up the things. You can always stand at the bus stop, wait for your bus, go in and ask if you found anything.
In general, things are not particularly lost with us. Lost - called, arrived, picked up. Each bus has a phone number where you can call us. Things are taken either at the base or in the garage where the bus is.
City administration
From the official answer of Afanasyev Sergey Vasilyevich
Deputy Mayor of the city for industry, transport, communications and work with law enforcement agencies
Currently, city routes carry out transportation of large and small capacity: 86 commercial carriers and MUE of Khabarovsk "KhPAP No. 1", as well as trams and trolleybuses. The city administration always meets passengers halfway and is ready to help in finding forgotten things. To do this, you can call the MBU "Khabarovsk intersectoral navigation and information center" or the Department of Transport. In this case, the passenger must be informed:
Phone: 45-73-15
Department of transport of the administration of the city of Khabarovsk
Address: st. Kim Yu Chen, 44 B
Phone: 30-21-82 (during business hours)