How to return tickets booked on the plane. How to return a plane ticket purchased via the Internet

Changes in passenger plans may result in the need to return tickets purchased via the Internet. The amount of compensation varies depending on certain factors.

Benefits of online flight ticket purchases

Buying air tickets online is becoming an increasingly popular option for many people. To do this, you just need to open the airline's website in the browser and select the appropriate flight time. In addition to saving time, there are a number of other benefits:

practical;
rational;
profitable;
fast;
24/7 user support.

Benefits of buying tickets online

The online service provides information about all flights on a specific date to a city or country of interest, and allows you to find out ticket prices. So you can book a ticket using a computer or any other mobile device with network access.

By purchasing tickets in advance, an aircraft passenger can choose a comfortable time for travel without the need for connecting transfers and waiting for night flights at the airport. It also allows you to pre-determine the seats in the cabin of the airliner.

The airline website usually offers tickets at various prices, which allows you to choose a business and economy class flight. Often you can find tickets at a reduced price. Thus, by purchasing a ticket 1-2 months in advance, a passenger can save up to 50% of the regular price.

It will take quite a bit of time to buy air tickets through the worldwide network, the booking process will take no more than 5 minutes. This will further reduce transportation costs and avoid tedious waiting in line at the ticket office.

Important! Tickets for certain flights are sold through websites. In particular, charter flights are sold on the official pages of tour operators.

Online support provides the ability to book a seat on the plane at any convenient time, including weekends and holidays.

The user can buy tickets for his family and friends. The paper version of the tickets is delivered to the address selected on the site.

Is it possible to return a plane ticket: will the money be returned for a non-refundable type of ticket

Most of the tickets purchased on the website are returnable. But there is a non-refundable type of tickets, which are marked “Non Ref”, which means “cannot be returned” in English. You should be careful when booking, due to the low cost, this particular type of air ticket is sold out especially quickly.

Electronic tickets

The category of tickets issued under a promotion or discount can be easily exchanged for a similar flight on another flight, but it will be difficult to get back the money spent. In particular, the cost of a ticket purchased at reduced fares is partially refunded. Therefore, when purchasing them, it is necessary to make sure whether such tickets can be returned when plans change and unforeseen situations arise.

Note! In some cases, it is possible to exchange a ticket for another flight for a surcharge.

To understand whether it is possible to return tickets that are non-refundable, you should refer to the regulatory legal acts. The legislation establishes that passengers can return non-refundable air tickets in certain situations:

in case of illness of a passenger or his relative;
the passenger or his relative has died;
the aircraft cannot perform the flight for technical reasons or due to a flight delay.

It is worth noting an important nuance: the necessary documents must be provided within six months from the date of the intended departure.

Refund of tickets

How to return a non-refundable ticket to an air carrier

The confirmation of the legitimacy of the requirements is a certificate from a medical institution, which is the basis for refusing to fly, in particular, a sick leave, etc.

You need to fill out an application for a refund of money spent on purchasing a ticket and attach photocopies of documents, and then send it to the airline for consideration.

Important! It is recommended to notify the airline about the impossibility of the flight on the basis of valid reasons and the desire to return the tickets immediately.

If it is not possible to visit the office of the air carrier, the application should be sent by e-mail or by registered mail through the Russian Post or by courier delivery. The paper version of sending an application through regular mail has an important advantage: the sender receives an official notification of the delivery of the letter to the addressee.

Also, non-refundable tickets can be returned if the liner departed without a passenger who missed the flight. But in this case, the amount depends on the tariff plan for which the ticket is issued.

Refund for a full ticket purchased online

To transfer funds to a bank card, you will need to confirm the following information:

surname, name and patronymic of the account holder (these data refer to the passenger for whom the ticket was purchased);
identification code;
the name of the banking organization and the account number. buyer's account;
BIC of a banking institution and correspondent account.

Ticket refund request

How to return money for an e-ticket if it was purchased through an e-wallet? To do this, you will need to provide:

surname, name and name of the recipient (directly to whom the ticket was purchased);
wallet number;
the name of the digital organization (yandex money, web money, liqpay, rbk money, etc.).

When and how can I return the ticket

You can return tickets purchased via the Internet in the same way as the paper version at the airport ticket office, through the website where the ticket was purchased. To make a return, you will need to know the following information:

flight number;
number of the purchased ticket;
reservation number;
date and hour of flight.

Note! This list of information is in the e-mail that was sent to the e-mail specified during the booking. For convenience, you can pre-print this message and show it to an airline employee to fill out an application for a ticket refund.

The website of the airline or travel company has a section for returns, where there is a special form for entering information about the purchased ticket. In addition, you should upload a photo of the passenger or a scan of the passport. When returning an electronic ticket by contacting the airport ticket office, you will need the same information as for the site.

Details about the procedure for refunding money for an air ticket

It is easier to return the electronic version of the ticket to the air carrier in the same way that the ticket was purchased, without spending time visiting the territory of the airline or the ticket office.

Web Consultant

If the web resource where the seats were booked on the aircraft is equipped with an online consultation system, you can find out the necessary data via chat. To resolve complex issues and provide complete information about return options, the operator will need to provide an e-mail, landline or mobile phone number.

air ticket

Phone support

Large enterprises in the field of air transportation, as a rule, have a round-the-clock passenger support service; for this, the Call Center telephone number is placed on the website, by calling which you can get information about the fine parameters charged on the initial ticket price.

Air carrier

In addition, as an alternative, you can go to the office of the air carrier, having previously dialed their phone number for detailed advice on canceling tickets issued via the worldwide network. In this case, it is necessary to list information about the air passengers whose tickets are to be returned. This will allow you to more accurately determine the carrier's commission and the amount of the fine that is imposed when returning tickets. Each carrier has its own.

Travel agency

If the flight was supposed to be on a tour package, the ticket is transferred by contacting the travel agency and the airline's office, however, the tour trip is also canceled.

Note! The penalty will be greater, and sometimes the ticket is simply impossible to return.

This moment, as a rule, is negotiated upon receipt of a ticket from a tourist organization. It is worth noting that the funds will not be returned instantly, but after some time.

Terms and conditions for a refund

The rules for refunding air tickets can vary significantly from airline to airline.

Careful consideration should be given to the return policy before purchasing an aircraft ticket. The circumstances for the return of tickets are different for absolutely all companies. When passengers for one reason or another refuse to travel by air, commissions and fines are often set.

Refund

Those who purchased a seat on an aircraft through any promotions receive additional complications and a lower amount from the original ticket price.

If the passenger has declared his intention to return the ticket 1 month or more before the flight, he will receive the majority of the ticket price.

Cancellation of a flight is not always caused by the passenger's personal reasons. Often this happens due to factors related to the work of airline personnel, weather conditions and other circumstances. For example, a traveler is forced to cancel a flight when:

delay or decision of the crew to cancel the flight;
changing the route of the airliner;
cancellation or adjustment of the flight schedule;
the impossibility of connecting flights along a pre-arranged route through several airports;
providing a passenger with a seat in an aircraft that differs from the previously booked one;
a passenger is late for boarding due to a delay at the preliminary baggage check stage;
incorrect indication of information by the airline specialist when filling in the information at the time of ticket purchase;
illness of a passenger or a relative with him (in this case, presentation of a certificate of illness is mandatory);
death of the passenger for whom the ticket was purchased or his close relative (confirmation with relevant documents and certificates will be required).

Important! In terms of comfort, seats in the business class are in the first place, and when returning such tickets, the potential passenger returns the full amount of the flight costs.

Additional Information

In some airlines, the failure to issue a diplomatic mission and a visa to a foreign country is considered the reason for the impossibility of flying. Other reasons not related to visa restrictions are of the voluntary type of waiver on the carrier's aircraft, which means a reduction in monetary compensation in relation to the full cost that is due when the ticket is returned.

air ticket

Passengers may lose the paper version of the ticket. In this case, it can be printed from a file received by e-mail.

About the terms of the return of tickets

If the passenger needed to cancel the air travel a day or earlier, the full cost of the ticket is to be returned to the calculation. the account through which the purchase was made. Additionally, a small commission is deducted from the amount. Certain airlines add to this a fine.

If the return of the ticket is required in less than a day, the passenger is entitled to a refund of 75% of the price paid, plus a commission calculated according to the tariffs approved by the air carrier.

If the ticket is returned 4 hours before check-in for the aircraft, 75% of the ticket price will be refunded minus the commission percentage and minus the fine.

When the ticket is returned less than 4 hours before boarding the plane or after the start of the flight, the refund price will decrease, and the amount of the fine may be increased significantly.

Note! After submitting an application for a refund, the passenger transfers the seat on board to the carrier's company, after which it can be purchased by other users via the Internet or at the box office.

It will not work to reconsider your decision and return the same seats on the plane. The duration of the return period, as a rule, is from 10 to 90 days.

Almost any air ticket can be returned back, but the amount of the refund for the purchase of the ticket will depend on how long before departure the decision to return was made and at what rate it was purchased.

In recent years, many tourists prefer to purchase plane tickets via the Internet.

This method justifies itself with its convenience and practicality - there is no more need to spend time moving around the city and waiting in line at the box office.

But, sometimes unforeseen circumstances occur, and the purchased ticket becomes unnecessary, and the trip needs to be postponed to another day, or completely abandoned.

Then the question arises: how to return tickets purchased via the Internet? How to get a refund for a ticket?

It does not matter in this case how the ticket was purchased (regular or via the Internet), the possibility of a refund for it depends on the fare at which it was purchased.

The fare is the conditions for the exchange or return of the ticket.

Many travelers do not bother to read a long text, but simply put a check mark at the end of it “acquainted”.

If you need a refund for an air ticket, you must carefully read the terms of the fare. The rules by which it will be possible to return a ticket can be found on the airline's website. This also applies to the purchase of a ticket on the Internet through an intermediary.

There are uniform rules for ticket refunds for all air carriers:

The amount of the penalty for returning the ticket will be less if it was purchased at an expensive fare;
The longer you delay with the return of the ticket, the smaller the amount you can return for it.

Some tickets may have special markings: non refundable or non ref.

Such travel documents are non-refundable. They are usually purchased at the lowest price, or at a promotional rate.

True, there is a chance to try to change this ticket for a similar one, but with a different departure date. To do this, you will most likely have to pay extra.

Just as important is the reason why it became necessary to return the ticket back. In the event that forced circumstances arose (the flight was delayed or canceled, a relative fell ill or died, or the passenger himself), then it is necessary to provide documents confirming this fact. In this case, the maximum possible amount assumed by the tariff will be returned.

In the event that there is no good reason for returning the ticket, then at best it will be possible to count on a minimum compensation.

In any case, the decision on the amount to be refunded will be made by the airline after all reasons have been considered.

When is the best time to buy a ticket

The sooner the e-ticket is refunded, the better.

If you return a ticket more than 24 hours before departure, you can return its full cost (excluding commission, which is not subject to a refund). But, certain carriers have a system of customer fines and different fees may apply.
If the ticket can be returned in less than a day, then in this case you cannot count on a refund amount of more than 75%.
In the event that the ticket is rented on the day of departure of the aircraft, then every effort must be made to submit an application at least four hours before the start of check-in. In this case, you can hope for a refund of 75% of the cost. If an application for a refund for a ticket is submitted in less than four hours, then the fines may increase.

If you are late for a flight, if you have a full ticket, you can return it even after the departure of the aircraft.

It is often more profitable to reschedule the departure date and at the same time pay a fine than to return the ticket and then purchase a new one. The same applies to the situation if the security service detained.

Who will return the money

In order to return the tickets and return the money, you must write an application for a refund and come with it to the travel agency (it can also be an air ticket office or carrier) where the ticket was purchased.

The application must contain flight, ticket and booking numbers, as well as the date and time of departure.

This information can be found in the e-mail that is sent to everyone who has purchased a travel document.

There should be no errors during filling out the application, since in this case you will have to fill out everything again. This is fraught with the fact that the first version of the application will not be taken into account, which means that time will be lost and, in fact, it will turn out that the return was requested later.

Return procedure

Since we are talking about an air ticket purchased thanks to the possibilities of the Internet, in order to return it there is no need to come to the box office.

The entire return procedure is carried out on the website of the travel agency. In this case, you need to fill out an application on the right page.

Simultaneously with sending the application on the website, you need to attach to it a photo from the passport for which the ticket was purchased. Sometimes it is acceptable to send scans by e-mail.

In all cases, a personal appeal to the staff of the travel agency with a wish to postpone the date of departure or return the money for the ticket is allowed. This formality is common and does not require a lot of time. Ticket refunds are made daily by many passengers.

If the ticket was purchased through a travel agency, then the money will first come to her account, then to the account of the person who returned the ticket. An application for a refund of a ticket can be issued only by the person who bought this ticket. If this person does not have such an opportunity, then another person can write the application, but for this it will be necessary to certify the power of attorney with a notary.

How long does it take to get money back

This question cannot be answered unambiguously. How long the funds will be returned will depend on when the person decided to return the tickets purchased via the Internet and submitted the application. Also, the speed of the procedure will depend on the method of payment.

Funds are returned to the client in several ways:

Cash back.
By transfer to an electronic wallet.
Transfer to a current account.
Transfer to a bank card.

Novelties in the "air" legislation of the country. Practical examples of refunds for airline tickets. Requirements of carriers and promises of intermediaries.

Relations between the air carrier and the passenger are regulated by the Air Code of the Russian Federation, and more specifically, by Articles 103 and 108 of this document. In fact, it all depends on the decency of the airline and the exactingness of the client. And, of course, we will not disregard some agreements, thanks to which transport services have secured themselves from the risks of refunds for unused tickets.

How the state regulates the issue of refunds for air tickets

According to article 103 of the VC, the passenger has the full right to a refund of the amount for the "carriage charge", which is indicated in the contract. The money must be returned at the time of termination of the agreement. The law states that the carrier is obliged to notify the conditions for receiving money for the ticket before the conclusion of the contract. It turns out that the airline can still establish certain rules - to please itself, of course.

Now about article 108 of the VK point by point:

The passenger must notify the carrier of the termination of the contract no later than one day before the end of check-in for the flight.
The refund amount is calculated as the cost of the ticket minus the costs incurred by the carrier.
If the passenger notifies the airline less than 24 hours before the end of check-in, the refund amount is reduced by 25% (for example: from 10 thousand rubles to 7.5 thousand rubles).
The carrier has the right not to pay money if the client decides to terminate the contract of carriage after the end of check-in for the flight. It turns out that if you missed the plane, you will be refunded exactly 0 rubles for the ticket. 0 kopecks.
The contract can be concluded with the condition of non-refund of the amount paid for the ticket. We are talking about a 100% non-refund of the money spent.

Of course, the state provided for the option of a forced refusal to travel by air due to the death of a close relative. But even here there are “buts” - you will have to notify the carrier 24 hours before departure, and the fact of death will still need to be documented. This exception applies to both refundable and non-refundable tickets.

How to refund the cost of an air ticket purchased from Aeroflot

In June 2014, Aeroflot announced the introduction of non-refundable tickets at the Budget and Promo fares. The announcement was made immediately after the corresponding changes in the RF VK.

The innovation also affected the Optimum tariff. A fixed penalty for the return was set (instead of the old 25%). At the same time, the company clarified that a warning about the refusal of transportation less than 40 minutes before the set limit automatically transfers the ticket to the status of “non-refundable”.

The Aeroflot website indicates the option of returning tickets on-line, that is, without visiting offices. To do this, you will have to call the Information and Reservation Service call 8-800-444-5555.

The principle of working with customers is similar for each airline. To clarify the details of how to return the money paid for the ticket of your carrier, study the corresponding section on the company's website.

Sales intermediaries: will they return the money you spent on the ticket

A fairly common occurrence: buying a ticket through an online intermediary, for example, Ozon Travel. Note that Ozon, like other similar companies, offers to buy a seat not only on Russian, but also on foreign flights.

We are offered to enter our personal account and click on the "Return and Exchange" button, located directly opposite the order. There you will need to fill out an application, on the basis of the points of which seats on the plane will be canceled and the amount of the return will be calculated.

Ozon notifies that:

Foreign carriers most often conclude non-refundable contracts.
The earlier you apply, the more likely you are to avoid maximum losses.
Some airlines can refund the money for the ticket in the event of an official refusal of a visa to a passenger.

The intermediary, as well as the airline, will transfer the refund to the account from which the payment for the flight was made.

Is it possible to return tickets for an Aeroflot plane

It happens that for a number of reasons, not always dependent on you, you will need to cancel the flight and preferably with a refund of your money, which means returning the ticket to the airline. You can return Aeroflot plane tickets without any problems, but provided that you do not do this after the flight has already departed 🙂, everything must be done in advance.

Go to the Aeroflot website in the ticket purchase section

Click Exchange / Return

In this window, you need to enter the booking code, which you must have in the mail and the Surname for which the ticket is issued. After entering the data, click New Search.

As a result of the search, you will be shown information about your flight, at the bottom in the center you will see the Return button, it will help you return your hard-earned money.

You will receive money on the card with which you paid. If you receive a message that your ticket cannot be returned, then you need to call the Aeroflot call center, your ticket may be subject to a fine of 2000 rubles and you will not receive all the money back.

Nuances

The refund period is from 5 days to a month. If problems arise, we call the Aeroflot call center, they help with its solution. Information about the return is NOT sent to your e-mail, but there is no need to worry: experience shows that money is returned without problems.
This works with electronic tickets purchased on the Aeroflot website. There is no information yet about tickets purchased for cash or from intermediaries.
This method applies to refundable fares, and since Russian airlines, by law, have all tickets for regular flights refundable, there should be no problems.
According to the legislation of the Russian Federation, you can return tickets for which transportation begins in Russia, so this method does not work if you are flying from some other country.
In a situation where several tickets were purchased, and only one of them needs to be returned, a disconnection operation must be performed before issuing a refund, since the entire reservation will be canceled by default. Call the call center and ask to disconnect the tickets, while each of them is assigned a separate code. Then everything is as described: issue a refund by indicating the code of the desired ticket.

Do not be lazy to spend 5 minutes of your time to get your hard-earned money back. And do not be lazy to travel, because there are so many beautiful places, I advise you to visit

The question of whether it is possible to return plane tickets, how to do this, and how much money will be given away in this case remains one of the most relevant in Russia, since in most cases air tickets are booked and purchased in advance. The right of citizens to return or exchange is enshrined in the current Russian legislation, but quite often one has to face a refusal. This happens mainly for two reasons:

The purchased ticket belongs to the category of non-refundable - there are exceptions, which we will consider below in the article;
A person does not know the rules for returning air tickets and makes his demands incorrectly, thereby providing the company with good reasons to refuse.

The most common mistake is panic. When you realize that you are not getting on your flight due to sudden circumstances (force majeure, a sudden change in plans, someone's illness or refusal to fly), you should not act in a hurry.

First of all, you should figure out how and what to do correctly:

To return purchased tickets to the airport, you need to apply with a written application exactly where you purchased them - at the box office, carrier, travel agency, and so on;
To write an application, you must have a passport, a ticket or information about which flight it is on, the date and time of departure, the ticket and reservation number;
Errors, corrections, inconsistencies in the application are unacceptable - it will not be accepted, which means you will lose the time given to return the money.

When returning plane tickets, the law defines a number of features for each individual case, which we will consider below.

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How to cancel a plane ticket

You should be interested in the conditions for the return of air tickets at the stage of their purchase in order to act calmly if you have to face such a need. There are two main groups of return reasons:

Forced - when the culprit is mainly the carrier;
Voluntary - the culprit is the passenger and his circumstances.

Depending on them, it will also depend on whether it is possible to return the money for the purchased plane ticket.

A forced refund usually does not create any problems with getting the money paid back and in full, since the inconvenience arose through the fault of the airline. With a voluntary return, there are more nuances.

You can return the ticket in the same way it was purchased. For example, if you ordered it online, there is no need to go to the cashier - you can cancel it on the same website. A standard application is filled out, scanned documents are attached. Whether it will be a form on the website of an airline, a travel agency or an email address depends on the internal conditions of the service provider. The application can only be submitted by the person specified in the document, and no one can replace him.

Before applying, it is also important to know how much is lost when you return your paid money, but first things first.

Forced return

The forced return of air tickets gives the passenger the legal right to demand back the full cost of those that were paid to them.

Reasons for forced return:

According to the rules for returning a previously purchased plane ticket, in order to get the money back, you must provide documents that confirm the fact of buying a ticket and the fact that the passenger stayed precisely for forced reasons.

When considering how you can return your plane ticket, take note of the following procedure:

Voluntary return

Returning an air ticket not for forced reasons, but voluntarily often creates problems - carriers are reluctant to agree to return the money received. Article 108 of the Air Code in force on the territory of the Russian Federation, nevertheless, fixes the right of a passenger to refuse a flight if he informed the carrier about it in advance. The same article should be cited when claiming financial compensation. But its size will depend on when exactly you issue a voluntary refund of air tickets.

If an involuntary refusal is circumstances that are beyond your control, then the rules for a voluntary one are completely different. The sooner you apply, the better and more profitable for you.

By notifying the company about the cancellation of the flight a day before it, you can receive 100% compensation for the purchased ticket. If less than 24 hours remain before the flight, the company has the right to charge a fine of up to 25% of the total value of the flight coupon.

Before making a return, you need to prepare in advance the documents that you will attach to your application:

Airplane ticket or its data (flight and coupon number, date of departure, for whom it is issued);
The main document on which the ticket was issued (personal passport and its copy);
Purchase receipt.

To write an application, you will be given a special form.

Which payment document you need to submit depends on the method of payment for the ticket:

Asking whether it will be possible to claim compensation if the flight is canceled and the plane tickets are returned only with a passport, the answer will be negative. If you provide an incomplete package of documents, they have the right to refuse you on legal grounds and they will not accept the application at all.

Non-refundable tickets

Knowing about their right to return the flight coupon, the question arises for passengers who do not get on the flight, why it is impossible to return the plane ticket in hand. Such situations arise when it comes to tickets that are classified as non-refundable. This does not contradict the law, for the reason that the cost of such flight coupons is significantly lower than the price of others (by 15-20%), and when they are returned, the company will suffer financial losses.

These include:

But to the question of whether it will be possible to return economy class tickets on a plane, the answer is not always unambiguous. There are some exceptions that still give passengers the right to receive a refund on such flights. These include circumstances that did not depend on the passenger:

Illness with hospitalization;
Death - in this case, relatives have the opportunity to receive money back, but only if they apply before the plane takes off;
The departure schedule has changed, the delay is more than 4 hours or the flight has been cancelled.

The return of tickets in this case provides for a refund. The flight coupon to be returned must be carried along with your passport and a receipt for its payment.

How to get a refund for a ticket

When returning tickets, the passenger has the right to compensate for his losses either in full or in part. This is justified by the fact that the cost of a flight coupon consists of several components at once: the airfield fee, the mortgaged fare, insurance premiums, and so on. Most often, it is not possible to return exactly what is included as a tariff plan. Refund conditions for air tickets also depend on the fare, which may belong to one of the following classes:

Business - there are no problems with delivery, but a fine is due;
Premium - return the entire amount, even if the passenger did not show up for the flight, since the cost of such a plane ticket already includes such costs;
Economy - it is almost always impossible to return such flight coupons, is it possible to find an exception - mentioned above.

The lower the price of the air ticket, the more difficult it will be to return the money for it, even if the flight coupons were purchased in cash.

If everything is done on time, all the papers are available, you will be compensated for the cost of the flight coupon. The term for the return of funds is from three to ten days.

Cancellation of a seat on a flight by phone

In some cases, it is not necessary to personally go to the airport to cancel the flight and return the money paid. If you have a reservation, you can cancel it by calling the support service number indicated on the website of the company from which you purchased the ticket. Depending on the internal conditions of this company, you will need to submit an application directly on the website by filling out an electronic form, or by writing it in any form to the specified email address.

The application will need to indicate the last name, first name, patronymic of the passenger for whom the ticket is issued, passport details, and the number of the electronic ticket. Keep in mind that after issuing a refund, you won’t be able to change your mind and cancel it, you will have to re-book and buy a ticket, and there is no guarantee that there will be empty seats.

Submit a ticket through an agency

If you purchased tickets through an agency, including online, their return is also possible. You must contact the same agency and fill out an application form for the return of purchased flight coupons. Attached is a copy of your passport. But first, check if they are non-refundable. It is enough to look at the “Restrictions” column to get the necessary information (there may be an inscription in English “non refundable”, which means that it will not be possible to return.

If a refund of a plane ticket is possible, it will not be possible to get back 100% of the price paid - passengers are not refunded agency fees.

The optimal time for submitting an application to the agency is no later than 48 hours before departure. When renting tickets through an agency, additional confirmation of cancellation directly from the customer is required. This is either by phone or email.

Air tickets purchased through aggregators

A large number of air tickets orders pass through aggregators due to convenience and benefits. Even one such specialized site allows you to choose and buy a ticket for the desired aircraft at the best cost and the corresponding class in the shortest possible time and without leaving your home.

But aggregators are not engaged in issuing flight coupons on their own, they act as some kind of intermediaries directing the passenger to the carrier. That is why, in order to return the cost of an air ticket, it is necessary to contact not the administration of the aggregator's website, but directly to the airline.

Please check your email before returning your ticket. Even when ordering, a letter comes from the aggregator's website, which contains a description of the route and the details of the airline you should contact. It is on these data that the application is submitted. If everything is done on time, the funds are returned in accordance with the category of the flight ticket.

Air ticket exchange

Asking the question of whether it is possible to return the purchased plane ticket and receive another one in return, that is, in fact, to issue an exchange, it should be noted that there is such an opportunity. You must return the coupon for exchange in the same manner as if you completely refused it.

If you need to change your departure time or date, notify the company as soon as possible - this will determine whether you will be charged a surcharge or not. Each company has its own air fares, so it will not be superfluous to inquire about the conditions for the exchange by calling the hotline or on the website. It happens that to issue a refusal, and then purchase a new ticket - the procedure is much more profitable than the exchange.

Where to complain

It is not uncommon for passengers to encounter an airline's refusal to accept a return ticket and return the money. Since this procedure is limited in time, attention should be paid in advance to the sequence of actions in this situation. First of all, you need to write an application addressed to the air carrier to cancel the purchased plane ticket. The claim looks like this:

Air ticket refund application

I, (last name, first name, patronymic, passport details) , I ask for the termination of the contract on air transportation and the return of the money paid.

I am familiar with the amount due to me at the time of filing this application (or Please inform me in advance of the amount to be refunded and not cancel my seat until I confirm).

Order details:

Order No./PNR	Route
ticket number		Next departure date
insurance number
Full name of passengers

Requisites for a refund:

(filled in only if the payment was non-cash and the return is possible only in the same way and to the same account from which the payment was received) .

contact phone number

"___" _______ 20___ Applicant's signature

Recall that the purchased plane ticket can be returned only in the same place where it was purchased. If your application is wrongfully denied, it is important to get it in writing, officially. Further, having collected the documents (your passport, the ticket purchase receipt and the ticket itself, your complaint sent to the carrier and his response to it), you have the right to file a lawsuit with the court.

Before going to court, it is recommended to consult with a qualified lawyer on whether it is possible in your case to return the money paid for the ticket, in what amount and whether it is possible to recover anything additional for a ticket not returned on time.

An example of a claim is shown below:

(name of judicial authority,

where to file a claim)

Claimant: (F. I. O. of the plaintiff, passport

data, place of registration)

Respondent: (full name,

legal address)

Price of the claim: ___________ rubles.

Statement of claim for the recovery of money for air transportation

The plaintiff purchased an air ticket on the route ______-_____________ -___________ for flight No. _________ of the airline "_____________" with a departure from ________________ "____" ________ 20____ at ___: ____.

In connection with (circumstances due to which you postponed the flight) , which is confirmed by the attached documents ________________________, the flight had to be postponed. The plaintiff applied to the air carrier "___" ________ 20___ with an application and attached documents for a refund for the returned ticket, but the defendant unlawfully refused to compensate the funds paid, as evidenced by a copy (Refusal document issued by the company) .

Referring to the above circumstances, as well as legislative norms (list depending on the individual circumstances of the situation), I ask:

To collect from the defendant the cost of an air ticket in the amount of ____________ rubles.

Exempt the plaintiff from paying the state fee.

Attached to the claim are:

(list all the documents that testify in your favor).

Date of claim Plaintiff's signature